Refund & Return Policy

Thank you for shopping with GoKing. We are committed to providing high-quality products and a reliable shopping experience. Please review this Refund & Return Policy carefully before submitting a return or refund request.

1. Return Eligibility

• You may request a return or refund within 30 days of receiving your order.
• Items must be unused, unworn, and undamaged, with original packaging, accessories, and tags intact.
• Customized or made-to-order products are not eligible for returns or refunds unless there is a confirmed manufacturing defect or shipping error.

2. Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged during transit, or incorrect, please contact us within 7 days of delivery.

After review, GoKing will provide one of the following solutions at our discretion:

• Replacement of the same item
• Full refund
• Store credit or another mutually agreed solution

3. Returns for Personal Reasons

If you wish to return an item due to personal reasons (such as change of mind or ordering error), the following conditions apply:

• The item must meet all return eligibility requirements.
• Return shipping costs are the responsibility of the customer.
• Refunds will be processed after the returned item is received and inspected.

4. Return Shipping Costs

• Customers are responsible for return shipping costs for non-defective items.
• For confirmed defective or incorrect items, GoKing may cover or reimburse return shipping costs.
• We strongly recommend using a trackable shipping service for returns.

5. Refund Processing

• Refunds will be issued to the original payment method.
• Refund processing time is typically 5–10 business days after the returned item is received.
• Original shipping fees are generally non-refundable unless the return is due to a quality issue.

6. How to Request a Return or Refund

To initiate a return or refund request, please contact us at:

contact@koging.net

Please include the following information in your email:

• Order number
• Product name or SKU
• Reason for return or refund
• Photos or videos (if applicable)

Our customer support team typically responds within 1–3 business days.

7. Non-Returnable Items

• Items marked as “Final Sale” or “Non-returnable”
• Customized products without quality issues
• Requests submitted outside the return window
• Items damaged due to misuse, modification, or improper care

8. Governing Law

This Refund & Return Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China.